I’m extremely upset with my experience…
I’m extremely upset with my experience using TrainPal. I purchased tickets through the platform, and the train was canceled due to an accident—not through any fault of mine. The refund process has been painfully slow and incredibly complicated. If the system already has all of my records, why do I still have to send in the paper tickets? This seems completely counterproductive and goes against efforts to be more environmentally conscious. Even after I sent the paper tickets, I was told they hadn’t been received and was asked for proof of postage. This is utterly ridiculous. I purchased the ticket online—everything should be in the system. It’s easy to verify that the train didn’t operate and that I bought a ticket, so why is it so hard to process a simple refund? The whole process has been a waste of time and energy. In the end, I didn’t get a refund because they claimed they didn’t receive the tickets. Who knows if that’s true? They can just claim they didn’t receive them, even if they actually did. Why can’t everything be done online with the proper records? Very disappointing service, and I feel completely helpless.