Avoid! Not as advertised.
After spending considerable time altering the collection time in Canmore, Alberta by 35 mins the previous night and having confirmation this was approved, I became increasingly anxious when the driver did not respond to my message or phone call when it was clear he wasn't on time. I tried again and I had clearly woken him up and he said he wasn't the driver but would make a call to find out what had happened. He messaged back to say the driver would be 7- 10 minutes. So, he turned up almost 20 minutes late muttering about traffic. Asad Alam was the same man who had taken my call and not someone different as claimed. His driving was jerky and made me feel ill. The cab and driver were smelly and the air con was on high making me cold. He never inquired about my comfort and it was an awkward silence the whole way. My main concern was the fact that he was trying to read his mobile phone when driving. This made me anxious and I had to ask him not to use it whilst driving as it was dangerous. He proceeded to use it a further 3 times en route. I find this unacceptable. This was not a cheap service and I was very disappointed and highly stressed. I contacted the company privately and they apologised but offered no financial recompense for my poor experience. I feel this ought to have been offered as the service was a world away from the excellent service advertised. False advertising no less!