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Hythlo Dæus

Trinidad & Tobago

1 Reviews
3 Reads
0 Useful

1 review

Giztop

You will get your device... But WHEN??

i ordered the Honor flypods. Now I received them and have zero issue with them. Its perfect. My issue is all about the customer service. Firstly their website says it will be received i about 10 days. I ordered in november 27th or so and received January 2nd. I picked usps but the tracking number provided was not working there and they give u a website to use to track it rather than the typical means. Yes seems very shady and has you quite uncomfortable and you are left wondering if you are being scammed for a whole month and more. When emailed all they do is ask you to have patience. and the website they provided said my pakage is waiting to leave the warehouse for two weeks until i emailed them asking when will it leave and very next day it all of a sudden has 3 updates on the package that were back dated to about a week before i sent the email. I was so so skeptical i opened a case on paypal to which they simply stop responding to me. They did not even respond on paypal. so much so paypal told me to escalate the issue since they are not responding. Even after i received the device they never responded put i went and closed my issue on paypal. I was honestly wondering if i should escalate it just to give them the distress they gave me for the entire christmas month. and this is for $150. Imagine if I bought a phone or sum over $800.. Literally all they have to do is inform you that it will take 3 weeks or more and they would get 5 stars from about 90% of their customers. I honestly only came on this website cuz on Ebay and everywhere else i was told 3 weeks or more and was impatient and the 10 days hooked me. The price here wasn't even cheaper i just wanted it before Christmas. Please let your customers know the real length of time, this was a distressing horrible experience due to the lies and customer service. great device though and happy with it.

2019-01-03