I previously bought one bathroom…
I previously bought one bathroom light-fixture and by mistake I received a full box with 6 fixtures. Since I had only paid for one, I called the store and told them about this issue. The person on the phone told me to return the extra 5 items and to compensate for my effort and for them to get the 5 items back (worth around $1000), Crate and Barrel would issue me a 20% coupon to be used on a future purchase. I now wanted to buy an espresso machine and tried to use the 20% coupon code but I wasn’t able to use it since the machine was on sale. I find this to be unfair since the coupon was not given to me as a promotion (and I understand that a promotion coupon might not be able to be used towards a sale item) but this code was given to me because I saved them about $1000 and at the time no one said that it was not valid on sale items.