Sold us a room that does not exist
Normally ok, but recent experience has been very poor. Booked a room near Wembley Stadium but on arrival place had been sold so not able to stay. Owner said booking.com aware but still taking bookings. Took ages to speak to someone. Booked elsewhere, miles away, at higher cost which they said they would compensate us for. Since then not heard from them or been able to make contact. REALLY frustrating and difficult to deal with, feel they really let us down.