Content to fly Air Asia
I realise I may just be lucky but am a happy customer.First the bad .... have only had a couple of issues in several years of flying multiple flights with Air Asia. Recently at KUL I was turned back at the security gate for having a laptop and a backpack weighing more than 7 kg I was unaware of this and was very annoyed but was early and could put my carryon case into checkin again for no extra charge and the checkin staff were sympathetic.I also was not able to book a fly through ticket from Suratthani to Sydney and lost my premium free lounge pass because I couldn’t exit and re enter at KUL without checkin in again ..still confused on that one. To my horror Air Asia have ceased their partnership with Optiontown which previously got me great seat and flattish bed options for a very low cost. Very sad to see KUL to Suratthani route has been axed . However ,I have never been delayed on Air Asia (!!) unlike Jetstar and Qantas. The FAs are young and cheerful and good value. The self booking site is tricky the first time but practise makes perfect. Quiet zone ie no kids is a boon. The routes are great; the food is ok on Thai Air Asia in particular. Planes are clean ,a little bumpy at times being smaller A320s. The big plus is a flythru ticket early in the morning gets you out of the melee of DMK airport immigration and into a transit lounge with your own designated immigration official to stamp your passport !! All in all will keep flying them happily