Badly run company with shocking customer service.
Similar story to several other peoples experience of Hisdeanalle. Ordered 2 make up bags at the end of October. Lots of tracking updates until the shipment suddenly stopped updating after arriving in Edinburgh. Customer services ok at replying but the content of the replies were utterly diabolical. Couldn’t ever give a straight answer and just kept asking me to allow more time. I gave them a deadline and was very clear if the items had not arrived by then, that I wanted a refund. Eventually I demanded that they issue a full refund and they did it within a couple of days. I can’t say they are scammers as I received a refund but this company is definitely not quality. Avoid Hisdeanalle at all costs.