Poor customer experience - wouldn’t buy from them again
Ordered an Alpina online with Gnomon Watches and paid via their PayPal facility without a hitch. Then Anders Tan @ Gnomon asked for additional ID documents in order to go ahead with the online purchase, when the electronic payment was evidently already approved and processed by PayPal and delivery address also verified. The order ended up being cancelled as a result. Disappointing 1st time experience as delighting customers is clearly not a priority for Gnomon Watches. Wouldn’t bother buying from this company again as this has been a great waste of time. ————— Reply to Gnomon’s reply: 1. To clarify, a photo ID was provided clearly showing full name which was initially requested by, then promptly rejected by Gnomon. 2. Using a legitimate business address (along with my CC’s billing address boith green-lit by PayPal as shown in the screenshot provided by Gnomon themselves) for delivery during normal business hours appears to be fraudulent to Gnomon - huh? What are they, still stuck trying to figure out how Internet shopping works in 2019? 3. Notwithstanding that my order was discriminated given I’m based outside of Gnomon’s domicile location, I’ve nevertheless committed to be travelling to their Singapore shop location, and present a hard copy of my cancelled order along with my credentials in person whilst on business in a matter of weeks. I challenge any authorised Gnomon representative to, upon my visit and verification ie same name, same CC etc. as per my earlier order (1) offer any reasonable means to rectify and mutually resolve this matter (2) acknowledge and publish a REAL apology formally here on Trustpilot, if they indeed care about their reputation as a trusted watch dealer. Your call Gnomon, better be prepared for my visit when you thought you can just sit behind your keyboard and say whatever about customers on the Internet. I suggest in the meantime sit down and take a good hard look at your ‘procedures’ and more importantly drop your arrogance and start listening to what genuine feedback customers have to offer and understand why you’re sitting on 3 star rating out of 5 here. To all - I will update my feedback again after my impending visit to Gnomon - watch this space.