HORRIBLE Customer Service
I am sharing my personal experience with a device I purchased from JOVS. After using the device according to the instructions, I experienced burns on my neck and face. The injury to my skin was concerning, and my skin has not fully returned to its previous condition. I contacted the company to report the issue and discuss a resolution. During the email correspondence, I received messages indicating that certain costs, such as shipping or other expenses, might be covered if I first posted a positive review. I was uncomfortable with this request and did not feel it was appropriate. Because we were unable to resolve the matter directly, I filed a dispute with my credit card company. I provided the email correspondence as part of the documentation for the case. After reviewing the materials, the credit card company ruled in my favor through the dispute process. This review reflects my personal experience and the documentation I retained from my communication with the company. I hope that sharing this helps other customers make informed decisions.