I ordered a bear for Christmas with…
I ordered a bear for Christmas with plenty of time for shipping - 4 weeks. I received the bear three days before Christmas in what can only be described as packaging remnants. It was the wrong bear. Christmas ruined. I called to get this resolved - or get a refund. Spoke to a nice person in customer service but that was the last communication. 2 months later and I still don't have the right bear. I was told to keep the wrong bear (gave it to Goodwill). No one answers the phone and no one replies to email. This company is HORRIBLE! Avoid them and order from someone else.