No Customer Service, No Warranty
A friend of mine bought a Doogee mobile phone and praised how amazing it was. Which convinced me that, ok, let's take a look at them because a robust phone would be incredible. Discovered the S90 on Kickstarter and got excited. Bought a package deal and was overly excited that I was getting this phone with specs to the brim. A modular system, with a low light camera, battery and CB radio. What a score! What a bundle. Connected the battery, worked. Connected the CB, worked. Connected the night vision module... Failed to work. Tried a few things and to no avail, constantly getting a "module not connected" message, unable to start the app. Reached out to Doogee Support and got a response (is it the pins, is it this) as per the normal debugging process but after that, dead silence. Have written to them a few times and nothing but ignorant. They blatantly ignore any form of warranty (as the product was faulty on arrival). Ignore all attempts at communication and the feeling of buying a defective product cuts deep. There are also bugs in the software in that there would be module errors when no module is installed. I've also realised that I'm not the only one with many others experiencing the same issue, on the forums, on the threads in groups, everyone is complaining about the same issue. Do not ever anticipate to be taken care of when it comes to customer service. In terms of product specifications and design, I do love the use of the Doogee S90 phone, a premium grade product that can compete with the big players if they provided the support. I've realised that buying from small companies is just not the way to go when it comes to technology because to ignore their own warranty and support to customers is very poor.