ARArtcloths★★★★★
Appalling and evasive returns process - AVOID!
My mum (who has dementia) ordered an item that was not only the wrong size when it turned up but also terrible quality and looked nothing like the picture. She was really upset as it cost c£40. No worries I thought, it was still within the stated returns window so I'll explain the situation with my mum's illness and try to get a refund. In the subsequent exchange of a dozen or so emails they did everything they could to discourage me from returning - each time offering a larger discount voucher (10% then 15%) to buy something else substandard from their website. Handing over more money for more rubbish was obviously of no interest to me, so I kept saying no. Eventually they agreed to start a returns procedure but warned me it would be slow and not to contact them again for at least a week. I waited and waited... nothing. A month later after another chase they finally gave me a return address in China and told me I must send it back via tracked postage at my own expense and IF on receipt it met their refund requirements I would be refunded minus the cost of initial transport and all customs fees incurred in both directions. A quick caclulation made it obvious that it would cost me more to return than to buy in the first place and, at best, if I was lucky I might get a couple of pounds back. The result is that IT IS SIMPLY UNVIABLE TO RETURN ANY ITEM TO THIS COMPANY IN CHINA whether it's the wrong size, misdescribed or substandard quality. A charity shop has also just rejected the item my mum bought!!! what does that tell you? YOU HAVE BEEN WARNED!
2024-04-26Helpful 1
ARArtscloth★★★★★
Appalling and evasive returns process - AVOID!
My mum (who has dementia) ordered an item that was not only the wrong size when it turned up but also terrible quality and looked nothing like the picture. She was really upset as it cost c£40. No worries I thought, it was still within the stated returns window so I'll explain the situation with my mum's illness and try to get a refund. In the subsequent exchange of a dozen or so emails they did everything they could to discourage me from returning - each time offering a larger discount voucher (10% then 15%) to buy something else substandard from their website. Handing over more money for more rubbish was obviously of no interest to me, so I kept saying no. Eventually they agreed to start a returns procedure but warned me it would be slow and not to contact them again for at least a week. I waited and waited... nothing. A month later after another chase they finally gave me a return address in China and told me I must send it back via tracked postage at my own expense and IF on receipt it met their refund requirements I would be refunded minus the cost of initial transport and all customs fees incurred in both directions. A quick caclulation made it obvious that it would cost me more to return than to buy in the first place and, at best, if I was lucky I might get a couple of pounds back. The result is that IT IS SIMPLY UNVIABLE TO RETURN ANY ITEM TO THIS COMPANY IN CHINA whether it's the wrong size, misdescribed or substandard quality. A charity shop has also just rejected the item my mum bought!!! what does that tell you? YOU HAVE BEEN WARNED!
2024-04-26
