DON’T TRAVEL WITH THEM. DON’T TRUST THEM.
We bought one ticket from Siem Reap to Ho Chi Minh City (we live in Ho Chi Minh, so it was the last bus we were taking back home after 11 days travelling) we were tired and decided to pay a little bit more and get a better bus. We chose the LUXURY bus and the direct way. We took the bus in Siem Reap at 10:30pm, it was a sleeping one quite good and comfortable with blankets, pillows and water, just as they told us (in something similar to English, as NOBODY in the company speaks the language) it was the luxury. “Great” we thought. But suddenly at 4am they turned the lights on and told us to take everything and go down the bus. We were in Phnom Penh and then they said we had to wait for 2 hours and a half the next bus to Ho Chi Minh (which would be no longer Luxury or even sleeper, but a LOCAL bus). We tried to ask for a refund (as the tickets for the local bus were far cheaper than the luxury ones) and the workers (who were sleeping on the floor and we had to wake up) just told us “shut up. Sit down. Wait change the bus”. We finally waited for 3 hours and when it arrived the time to take the bus they made us take a tuk-tuk fro where we were to the place the other bus was leaving (20 min to one stop to get our tickets and 20 more min to get to the bus). When we got there, the workers gave us a paper with a note “in the border you will be left in the middle of the road and you have to take a motorbike or a taxi to go and get the VISA. If you are in the border more than 15 min the bus will no wait for you.” Of course it will take more than 15 min to leave Cambodia and get the VISA and the stamp for Vietnam so, what did that mean?? After arguing a lot with them in signs (because NOBODY understood not even a word in English) we talked by phone to someone who told us we could take another bus if this one was leaving for free. “Oh, thank you, what a favour.” In the bus the guide who was helping Cambodian and Vietnamese people to cross the border turned his head everytime we asked him where we have to go from where the bus was leaving us in the border. Finally, by OURSELVES and with NO-HELP of anyone in the company we could get it and as it wasn’t many people we could get to the same bus againg. DON’T USE THIS COMPANY. CHOOSE ANOTHER ONE!