I did not have the best experience…
I did not have the best experience with Proven. I liked the product but did not love it. The cleanser stated that it was an exfoliant, but it was really more of a cream cleanser. The day moisturizer was not moisturizing enough and left me feeling very dry. I would have liked the option to not have sun protection in the day moisturizer because I already have protection in my makeup. The night cream was really the only thing that I liked. I also had an unfortunate experience with the subscription service. I love subscriptions usually because they offer flexibility but also mean that I will never run out of product. Proven unfortunately did not make it easy to delay this subscription, nor was their email communication very clear about my second shipment that was coming up. They sent an email about it, but rather than the email being very obvious and defined about the upcoming shipment, it was nowhere in the title of the email and was hidden way down in the body of the message. I had already received so many follow up and marketing emails from Proven that I did not notice that this one was actually telling me it was my last chance to stop the upcoming shipment. So unfortunately I was charged for a shipped a second batch of product that I did not want or like. I really wanted to love this product but there were just too many little things that missed the mark for me, and the final straw was being charged $120 without feeling like I had proper notification to stop it. And I should note that my follow up communication with customer service about this did not go well. The person got very confrontational and personal, and blocked me on social media when I tried to tell my story.