These people are absolutely bs artists
These people are absolutely bs artists. If you actually get the tree you ordered your already ahead of the game, I think. They charge a hefty sum for the tree, it hits your card immediately but they won't ship it. They want you to pay for expedited shipping i suppose. Don't buy expedited shipping cause there not likely to honor it im guessing. It looks like my tree will get here only a week before Christmas if I'm lucky. It still hasn't left the loading dock from what I've been told. It was ordered Nov 27 and supposed to take up to 10 business days to arrive. When we call its always "give it 2 more days" which makes no sense seeing how its still in the warehouse. No supervisors will get on the phone. They literally relay to the call agent what they want to tell you. There is no way to get in contact with mgmt ,what they call "the back room". It all seems very sketchy. Yesterday we were told someone would call with a 2 day ship tracking number. Of course no one called. Today we were told a supervisor would call us within 24 hours about our case. Yeah, right. They are liars and scam artists. How do you run a business with such atrocious service practices. I pay money, you get me the product. That's supposed to be the deal. Lesson learned. I was in the market to upgrade my white tree and thought maybe I could use this company, but nah. They're just...awful