I ordered two notropics
I ordered two notropics. One of which was seized by customs. They offered no refund and would not ship another package. Their only advice was to contact DHL, after doing so DHL told me to tell the seller/merchant to open a lost package investigation. After FWD them the email, they would not open the investigation and offered nothing in return. Completely incompetent company. Be careful. You could lose your money. Update: Customer service has reviewed my case and determined that it qualifies for a reshipment or refund. I am truly impressed by the extraordinary lengths they went to in ensuring my order was properly addressed. Over the course of more than 20 emails, we worked together to find the best possible solution for my unique situation, as I reside on a small, partially remote island in the Philippines. After carefully exploring all available options and providing detailed information to clarify the situation, I chose the reshipment option. This time, the package will be shipped from a much closer country rather than the U.S., which should help minimize transit stops and avoid problematic regions. I want to express my gratitude to Vlada and the entire customer service support team for their exceptional care and dedication. They truly went above and beyond to ensure that I felt valued as a customer. While I remain hopeful for the best outcome this time, even if there are further challenges due to my location, I am confident that customer service has genuinely done everything in their power to assist me.