I booked a round trip ticket
I booked a round trip ticket. One day before the trip, I received a call by an agent that the ticket (ticket 1.)is not available at the price that I bought it for. I was offered a slightly more expensive ticket (530$ instead of 480$, ticket 2). I accepted that offer. Being in the US as a German visitor, I used my German credit card. As I was told, it is company policy to distrust foreign credit cards. Hence, I received an email int that I should state the amount that was charged on my credit card. The company charged twice the amount of the first flight (that was initially canceled) on my card. No other amount was charged. One hour later I received an email that the travel agency canceled a ticket. In the email, the price of ticket 1. was presented. As it was unclear whether or not ticket 2. was canceled I called the agency. The call center agent told me that both flight tickets were canceled. Summary: 1. Chaotic organization 2. Terrible service for foreigners 3. One hour spent on the phone 4. No ticket 5. Wrong credit card charges that I will have to resolve. Overall, this is the worst experience I ever had in my entire life with a travel agency.