We purchased a Liberation Walk-in tub and…
We purchased a Liberation Walk-in tub and had it installed on May 5 2023. When the tub is used it puts off a Methane (sewer) smell from our other sinks in the house. The handle on the door is loose. The lever to open or close the door has to be held to open the drain cock or to close the drain cock. The handle should stay in place by itself. The in-line heater is not working. The control panel's screws are loose. We had a plumber come out to inspect the problem with the smell. He said there should have been a vent installed for the tub. Also he said the drain violated Ohio plumbing codes. The plumber said the tub would have to be pulled out in order to install the vent and the proper drain. We do not feel good about pulling the tub out, in fear of compromising the integrity of the tub. We decided that we just want American Standard to come and get the tub and give us a full refund. We paid almost $22000 for the tub and feel the quality is just not there. American Standard has stated that if there is a problem with a homeowners plumbing the project is stopped. The installer is to inform the customers of the problem and how much to rectify the problem. That was not done in our case. Also two technicians came out and did virtually nothing to correct the problems.