I would not give up sateguarding my rights
I ordered two same products in the website and when I received my parcel, I found there was only one product and the one I got was unsealed. I doubted if it was a returned product from someone else and the website sent to me then. I have made a complaint in the lookfantastic website, however, the customer service told me that the parcel received date had exceed 14 days. The parcel delivered date showed 17/02/2019 but I was on the business trip on that time, so the carrier actually dispatched the parcel in 04/03/2019. I got my parcel in 04/03/2019. Once I got my parcel, I wrote to the website for some explanation. The carrying company and the carrier could confirm to you that I indeed got my parcel in 04/03/2019. But the customer service team told me that they would not give any compensation. I want to have some reasonable compensation and I decline to accept the so-called "14 days period".