Returns have to be sent to China
I ordered a bra after seeing a Facebook advert. I used the size guide on the website and was reassured by the promise of easy returns if it didn't fit. When it arrived it was far too big. I emailed asking about the returns process. They said they had sent the size I ordered and should pass it on to a friend. They offered £3 compensation. I refused saying I wanted to return it. They offered £6. I asked for the return address. It was in China. I had to send it back at my own expense. Postage was almost as much as the bra cost. They also overcharged me by adding a 'tax' amount to the invoice. They did refund this saying it was a system error but I suspect most people wouldn't notice. So the website is misleading about sizes and returns and that the company is based in China. The bra itself would have been okay if it actually fitted.