Great wheels, even better customer service
I purchased RYOT44 wheels with decals and am delighted with the product and the customer service that FFWD provided from their US offices. My order was processed quickly and the in-stock wheels were shipped out the next day. When the wheels arrived (the decals were shipped separately), I saw that UPS had torn part of the packing box and that rip extended to the bubble wrap inside. Fortunately, the wheels were sitting inside a very sturdy carrying case and there was no visible evidence of damage to the rim, spokes or hub. Nevertheless, when I mounted the rear wheel, I saw there was slight side-to-side wobble (the rear wheel was closest to the side of the box that was damaged). I contacted FFWD's Customer Service and they could not have been more responsive. They told me that I could take the wheel to my local shop and have it trued and they would refund me the cost for that. I did so and within minutes of my emailing them the receipt from the shop, they issued a credit to my credit card account so all is good. The wheels feel fast on the road and the DT Swiss 240 freehub is quieter than the stock freehub. Overall, I'm very pleased with RYOT wheels and the way FFWD does business. The fact that FFWD provides full specs and detailed product datasheets on their website is also a plus in terms of confidence about their products.