Overall airport review
As a Malaysian , I would like to suggest that our country need various improvements to establish a better impression to foreign tourists visiting our country. With these improvements , this will definitely boost to attract more foreign tourists to visit our country. Base on my observation , I found that directory signboards are only written in Bahasa Malaysia and Bahasa Inggeris, since there are many tourists from various countries such as Japan, China and Korea who might not be well versed in Bahasa Inggeris and of course Bahasa Malaysia, thus one of the improvements is to include foreign languages of the Japanese, korean and Chinese in the directory signboard. Secondly, I had observed another issue that improvement can be made is the attitude of the custom officers. Below is one of the case which I had Personally observed : I noticed that majority of the officers on duty are being so restless and impatient, when there was a Japanese tourist asking for the direction to carry out custom check, because he could not understand the languages on the directory signboard, the custom officer replied to him rudely and showed to the tourist the direction with a very impolite and impatient attitude. In addition, I found that there is no officer to guide the tourists along the way from where their flight is landed until where they shall collect the baggages. Even worse, the baggage claim area was so crowded and messy as the people were not queuing properly to collect their own baggages. There were no officers on duty to give instruction and assist the people and to make sure that they do not cross the yellow line while waiting for their baggages. It was just like pandemonium! Apart from that, the baggages to be collected from the the conveyor belt were so badly thrown and good order, many people could not collect their baggage smoothly and they were forced to pull their baggages from the conveyor belt. This was definitely causing damages to the other baggages, for example scratching the other baggages. I am not sure about the reasons to this issue but I strongly suggest that strict while polite officers shall be placed to help out the situation. Lastly, I definitely hope that Malaysia airports can take these issues seriously, and seek for improvements soonest possible so that the foreign tourists can have good experience either visiting or flying back home from our country’s airports.