Huawei customer service is non existent! THEY SUCK!
I've gone from being an avid supporter of Huawei to being absolutely disgusted with them having had to buy from them direct (as opposed to being perfectly happy when I was getting my phone thru o2)...they do not honour discounts, their website is absolutely crap and doesn't work properly! I ordered a Matepad Pro on the same day which went thru, but the order for the Mate 40 Pro I needed to put on a family member's Amex (with their permission) so Huawei's site decided that I was a threat and blocked my accounts & any further efforts to buy as a guest or any other variations as soon as my name/address/contact number/email were mentioned etc (& trust me tried various methods, different tablets/phones/pc's etc, even from different postcodes & IP's)...I presumed once I contacted their customer service the next day that the matter would be resolved & I could proceed with my purchase...how wrong can you be!!!! This started on the 10th December & over a month later, and NUMEROUS lengthy calls to their 'customer service'(& I use the words loosely!) all I've got for my troubles is a huge headache! The attitude of a couple of their staff was quite rude, but most whilst helpful just appeared to be incapable of actually sorting anything out. There is No complaints process apparently...they speak of managers, but you cannot speak to one (if they exist!) & requests for them to contact you are taken on the "I can't guarantee they will contact you" basis! I have emailed the CEO's office at their Head office (via a page on their website) a few times but heard nothing either. My 10% discount code has expired (in fact I've lost 2!) , the offers/bundles are no longer available & nobody actually gives a toss if I buy the £1200 purchase or not! I find it amazing they manage to stay afloat with this attitude quite frankly! I only kept the Matepad Pro because it was quite nice, and I already had a Mate 20 Pro phone.... The bundled Sound X speaker is the ugliest speaker I've seen in years...it's like having an enormous bowling ball! At this point unless Huawei honor my 10% discount and give me the order for what I was paying for it, they can get stuffed.... I only wanted the phone for the camera...so I hope the other companies will up their game so I don't even have to think about purchasing from this lot ever again!