Wrong Product and Missing Refund
MyOTCStore sent me the wrong product that was not as advertised. I paid to return the items to them out of my own pocket, and I returned everything in full. My total order was $273.37, yet they refunded only $194.73. They are still withholding $78.64 with no valid explanation. They keep referencing their return policy but cannot justify where that missing amount comes from. I have had to chase them repeatedly just to get partial refunds. Their customer service responses are slow, dismissive, and completely unhelpful. They take your money, ship incorrect items, and then make you fight to get anything back. I have reported this to my credit card company. Do not trust them.