United States
Biggest A holes of all time. I've spent nearly 24 hours trying to order food. I've talked with numerous customer service A holes. Turns out their app is broken, and they know this. But the A hole support people gas light and say the order is arriving soon. DO NOT TRUST INSTACART!
Animaker ONLY works correctly if you’re on Enterprise. Every other plan — even the paid ones — gets downgraded output, broken exports, and support that lies to you to cover it up. When I was on Enterprise, I got exactly what the UI promised: Real 2K vertical exports Correct 2560×1440 output No downscaling Clean HD and 2K files Consistent resolution The moment my Enterprise trial ended? Animaker started quietly downscaling all exports, even when selecting “HD” or “2K”: “2K” exported as 810×1440 “HD” exported as 606×1080 or 720×1280 Every vertical export was unusable All resolution settings became fake buttons And support tried to pretend this was normal When I confronted support about why “2K” exports were 810×1440, they sent me a fabricated resolution chart claiming 810×1440 is somehow “2K-class vertical.” This is simply false — no industry, software, camera, or display manufacturer recognizes 810×1440 as any form of HD, 2K, or QHD. They literally tried to redefine industry standards instead of admitting their non-Enterprise plans are throttled. This is the core problem: Animaker’s UI allows you to select 2K, 4K, HD, etc… But the plan you pay for cannot actually produce those resolutions. It silently downscales behind the scenes. Enterprise gets the real export pipeline. Everyone else gets the preview pipeline disguised as final output. This is why so many people think Animaker exports are blurry — because they are. Not because of user error, not because of settings — because the system is tier-throttled. If Animaker were honest, they would: remove resolution options you cannot actually access stop calling 810×1440 “2K vertical” stop downscaling HD requests stop gaslighting users with fake tech charts and stop advertising 2K/4K to non-Enterprise customers Animaker could be a great tool if they were transparent, but right now it’s: misleading inconsistent censorship-prone unreliable for production and actively deceptive about output quality If you’re Enterprise, it works. If you’re not? Prepare to waste hours troubleshooting problems Animaker already knows about but won’t admit. Until they fix this, Animaker is not trustworthy for creators who need actual HD or 2K output.