Chewy actively trying to hurt people affected by wild fire
We’re aware of the impact that recent fires have had in your area and our thoughts are with you and your family during these uncertain times. We’re reaching out to let you know that, unfortunately, we are unable to ship your recent order 5197163985, due to the delivery area being inaccessible, and we have cancelled the order. You'll see the pending charge on your original form of payment drop off in the next 48 business hours. This is the email I just received from Chewy. Keep in mind I have not at any point been in a fire zone. Nor has there been any loss of mail service. Nor is Chewy's factory near a fire. They literally just saw that there was a fire in the same state as me and that my order was discounted so they cancelled it and used that as an excuse. It is the worst customer service practice I've ever been apart of. Even if i was in a fire zone. As long as the mail is running why would it make any difference when Chewy is not in the fire zone? Why would they purposefully try and hurt the people in a fire zone that are already hurting. It is the most blatant F you to customers that I have ever endured. Please do not buy from them! They are actively trying to hurt people affected by wild fires.