Slow, deceptive, and unaccountable
I placed an order for two bookshelves 2 weeks ago. Listed as in stock, paid through checkout, clearly marked timeframe for delivery. So far, so good. Reach out a couple days later after seeing my payment was marked as still needing to clear for eCheck. Odd to be sure, and I was told it would take 5-7 business days to clear. When asked why, I was told the accounting team would need to be consulted and they would reach out with an explanation. Multiple days and a couple checkins later, I have been promised callbacks that did not occur. By this point, 8 business days from the order placement, things have cleared. But oops, I get an email stating they need an extra $50 to ship because their courier no longer delivers to my area. Why am I only hearing about this now? I push back because this is something that should have been disclosed long ahead of now. They decline to do anything about it after stringing me along for another 5 days and multiple broken promises about updates. Fast forward and now we're 2 weeks past the date I ordered. I am told only one of my two shelves is available, then none, then one again. No attempt to make anything right other than a promise to speak with the sales team and look into alternatives, but if any alternative costs more than what I paid, I'm out of pocket for it. Any of these requests would have been reasonable up front. But the lies, the drip feeding of information, and the lack of accountability or explanation is inexcusable. Don't buy furniture from this company - they do not at all deserve your business.