NIU e-scooter from NIU.com - worst service
Last updated;9/5/2026 Service# P260831000002 You can find my contact with the above unique number. I bought e-scooter from NIU.com and delivered to me inJun2026….within 40 days …back tyre’s valve became unstable and air pressure is not maintained. *no other issues with the product and working okay. When I contacted NIU to replace the defective product…they replied it’s not possible as 30days line crossed. I have registered service request through bisender site …its allow you to submit request for NIU…after a week i send NIU support an email that why no has looked at this service request…they said we don’t use bisender any more. When I ask them support under warranty conditions, they created a shipping label to send the product to their support facility for repair. They are doing business in USA and as per DOT rules the box that e-scooter delivered has warning label 9….now service people say that I have to mask that warning and deliver to them. Why? -if FedEx keep it as exceptions due to battery exposure then they don’t want to take responsibility of picking it up from fedex instead they wanted me to take to home from the fedex facility or pay if fedex sent back to me. We are in USA , and have to follow all rules for security and safety…not sure why these companies ask/insist customer's to do illegal things ….but as a shipper of the product if we mask then we must be responsible for consequences. I sent them without masking it…let’s see.