Terrible
Terrible, but the customer service folk were very nice and got the refund sorted okay, but had to go through parcel to go who eventually processed a refund. This is what happened. Purchased and printed postage label. Hermes acted as intermediate company, collected on time and successfully delivered to SkyNet. Parcel was going to Russia. I checked after a couple of weeks why it was sitting in their company two weeks later. Usual thing. ‘We’re processing your order, use the tracking Number’. No kidding Sherlock 🕵️♂️. Another week or so later at 7.30am parcel delivery dude braying on my door. They had returned the parcel back to me. Customer Service, to paraphrase, Ooh sorry must have been put on the returns pile by mistake. Really it isn’t that hard if you are a delivery company. Any first impressions are not good so sticking with Royal Mail in the future.