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Fadoua

Malaysia

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1 review

AirAsia

thanks…to the ground stuff of Air Asia Makassar

I would like to offer my sincere thanks to Airasia ground staff working at Makassar Airport especially the station manager Mr Jumadil. Few weeks ago, I had some issues with my baggage because the company I bought my flight ticket online (kiwi) did not purchase it for me with Airasia. So the latest request that I pay again for my luggage, the only problem I couldn’t cause my credit card wasn’t working and I didn’t have enough money with me. So, I was in a bit of jumble there. Crazy as its seems the two companies don’t have any means to communicate even though millions of people must use both their services to fly all around Asia. Anyway, the ground staff of Airasia and Mr. Jumadil especially helped me offering an internet connexion, food; water and comfort untill my issue got solved. I really appreciated their help and humanity, which have become rare lately. So thank you again from the bottom of my heart

2019-05-02