I have been going back and forth with…
I have been going back and forth with the care refresh team for DJI and they have not listened almost as though I’m talking to a bot. My DJI mini 3 gimble was having issues. I wasn’t able to control the gimble due to an error which resulted in me not being able to see where I was flying and as a result this led to a crash into water. I explained this several times and sent through the data they requested related to the crash. They solely focused on the crash and ignored my explanation regarding the gimble which has left me very frustrated. They haven’t understood that the crash was due to an error with THEIR GIMBLE. Absolutely useless emailing them back and forth. I think they believe the ‘data’ you send through gives a clear understanding of the incident which in this case - and from many other reviews I’ve read - does not.