Avoid at all costs
I would give zero stars if I could. My experience with Royal Design has been a total disaster from start to finish. I ordered a 3-seater sofa, and instead of a professional furniture delivery, they used an economy "kerbside" freight service. FedEx informed me they wouldn't even unload the 100kg shipment unless I got onto the truck and did it myself. I live on a hill with a steep driveway; expecting a customer to perform the manual labor for a massive double-pallet delivery on a main road is not only ridiculous, it’s a massive safety risk. To make matters worse, after the physical struggle of getting the 100kg shipment into my house, I discovered they sent the completely wrong fabric. We ordered "Limited Grey" and received Beige. Because we had already disposed of our old sofa in anticipation of this delivery, we are now forced to use the wrong covers just to have something to sit on. Royal Design clearly prioritizes the cheapest possible logistics over customer safety and order accuracy. I will never be ordering from them again. Avoid this company if you expect even a basic level of professional service.