delayed refund but customer service eventually came through
i waited for over a month for a refund on order X769 (as they said it could take 30 days). when i finally did bring it to their attention, it seemed they also didn't anticipate the cancellation that necessitated the refund in the first place. it took a couple more weeks before the refund was finalized, although the customer service team seemed to become more attentive and transparent during that period, providing me with frequent updates both through email and mobile. while the late refund was a disappointment, i appreciated the efforts extended to me eventually. [edited to include order number]