Total disregard for their customers
I'm sure I'm wasting my time reviewing this company but I think its worth adding more weight behind other disgruntled Hikvision owners. I own 2 Hikvision cameras which are not cheap. The first thing to say is that they are well made and have proved reliable with good picture quality. That said, there is nothing good about their customer support. Never had a response from them in 4 years and updates and upgrades have stopped coming. The web access to the camera management and maintenance is still at HTTP security level not HTTPS which is a joke for a company dealing in internet exposed security devices. What is worse, access to live and recorded data is not now possible (since three years) as security moves on and Hikvision steadfastly refuse to update the web access to meet Google, Firefox etc new standards and leave users with the outdated, unusable NPAPI browser extension. When the time comes I will certainly not be buying another Hikvision camera, especially as they have transferred their Hik-Connect servers to India!!