30% of rings broke within 6 months
I’ve purchased 12 rings (some are bundles) and two sets of earrings over the past 4 years and 30% of those rings have broken / lost stones within the first 6-12 months. My Lola ring broke, got offered a similar item at 50% off. Then I bought a bundle of three rings and the middle stone fell out the circling band, they sent a replacement… one month later the middle stone fell out the replacement! I then brought the Radiance ring, 6 months later it’s buckled, lost its moonstone and snapped a prong all from putting a hoody on. Some of my rings are 3/4 years old and still perfect but to have 4 break is ridiculous and shows a lack of quality control. I don’t sleep in them, wash up or shower in them and I work from home on a computer. So it’s not like they get knocked about. I’m really disappointed as I love the styles but I just can’t accept that 30% of my purchases fall apart within such a short timeframe. I’ve emailed them to notify them of yet another break but I’m sure they will do the usual nonsense of offering a discount. It’s such a shame because I like the jewellery they sell. But I would warn others of buying because I shouldn’t have spent more money on sub par items after the first dud piece. *EDIT * Seda from customer service emailed me back promptly, mentioning that they had seen this review and they offered to replace my Radiance ring or exchange for another item of the same value (or more if I pay the difference) I went for a sturdier looking set! Seda was brilliant and swiftly resolved my issue, I would give her 5 stars for customer service!