No refund yet.
I booked a ticket 7 days back and paid through Google Pay. The money was debited from my account but the booking was failed. Then I had to contact their customer care and tell regarding the issue. The customer care service is also so bad that numbers of times the call if be not connected and will be disconnected. And when it is ringing you have to wait for half an hour for them to pick the call. It was then when they initiated the refund. If I had not approached them then they would not have bothered about it because I did not even get a single mail from them regarding this. So I would first of all ask you guys not to book with them or else if you happen to book if there is no refund try calling the customer care. I did also put the issue in their app. They mentioned after a day that the issue is checked and the refund is initiated from their site and just closed the issue. How can they do this? May be their functionality is so where once it is done from their end they just close is. But is that the way it has to happen??? Aren't they suppose to keep you informing what is the status now and then. Because it is our money and we are in need it doesn't mean we have to approach every now and then. What if it was some huge amount? What if the person is in urgent need of booking tickets and no money left in his wallet anymore to book? I do not want any reply message from your side for asking sorry or anything because you guys have already did it and I do not want to here it again and again. Do not tell me that its the issue from bank. And if it is so then it is your responsibility to keep a track with bank and pressurize it. If possible try to make your refund team strong if you have one. You can't keep somebody's refund for so long. I will definitely not recommend your site for booking. Nobody will wish to do so if this is the condition. Please come up with the solution if possible rather then promising to do it as soon as possible and also do not reply me with your all time response which says "Greetings from redBus!! We sincerely apologize for the inconvenience caused. Kindly share the complete details on the issue faced along with the registered contact details at mobile/blog @redbus.in and we shall look into your concern on top priority." I do not want to see such things. If I do not get my refund within a day or so then I have no choice left other then filing a complaint against you.