Damaged goods. Hat shipped in box too small. No free return?
My wife ordered a wide brim ladies dress black hat from JJs House. The hat arrived but had been dispatched in a box which was too small. The hat was supposed to have a fold on one side, Due to packing it has folds and creases on multiple sides. Result the hat was far too damaged to wear. This was a careless mistake by their dispatch department. The shipping charge was £22 an absolute joke. Customer service tried to offer discount and for us to keep, twice making this offer when all we wanted was to return the hat for a refund - THE HAT IS DAMAGED!!! Be very careful of JJs House they do not pay for returns even if goods are damaged. We will have to pay for the return even though goods were damaged by their own packing department. Shocking service for an online shopping company. I would not recommend using this company. Avoid. At the moment happy to update this review as JJs House have said on receipt of returned goods they will refund original shipping cost. This review may get better - watch this space. UPDATE 16/05/19 Package returned and received by JJs House on the 2 May. They indicated refund would take 48 hours. Two weeks passed still no refund! UPDATE 24/05/19 Finally received a refund for item purchased and original shipping cost. Out of pocket for return postage, returns are at a cost to the customer! As the goods were damaged, JJs House should consider offering a prepaid return postage service as good business practice. The whole refunds process is very slow. Overall not best service but at least we did eventually get our original purchase cost back!