Worst company ever no responsibility
I ordered a xiaomi 14 16gb ram 512gb with giztop after hearing YouTubers recommend them but this has been the worst experience ever. I received a faulty defective phone. I emailed them about it that the phone randomly shuts it self off while not using it. They didn't reply to me for 3 days i had video evidence and emailed them. Afterwards i open a dispute with paypal guess who suddenly answered their email giztop saying i can send the device back and they will repair it. I answered back "on your website it said that i will get a replacement or my money fully back why do you want to repair my device ? If you open the device up it will not be waterproof more and i demand a replacement device" after that they agreed but i needed to cancel dispute on paypal. So i asked on your website it says that i will receive my return shipping cost back they just ignore the question and sended me the adress ok afterwards i sended back since it useless and defective i sended the device back with shipping cost 67 euros with dhl express i got the receipt of the shipping. After less than a week it arrives in hongkong they said they need to ship it back to china for testing that took almost 2 weeks. After that they confirmed that they received my device but there is a password on the device. I said thats not possible i Factor reset the device after close inspecting the image they send it was a sim lock sim password pin not a device they wouldn't believe until i showed that on my current device that it the same logo that the logo of a sim pin password. So after 2 days they said a worker mixed up my phone with an other customer. Wow After this it has been a full month that i sended the device so i asked about my refund and return shipping cost when it will be refunded they said this. " Hello, sorry we cannot refund the return shipping cost" i said " why on your website it states that if customers received a faulty device and sended it within 7 days they are eligible for full refund and return shipping cost" they said they never refunded shipping cost before i said why are you stating on your website you would ? They said hello sorry we can compensate you 30 euros since it now has been over 1 month i said refund me now and i will accept it. They agreed. After 1 week received my refund partially it was 707 euros i payed 809 euros for the device exclusive return shipping cost so basically i lost 167 euros because of giztop. I asked and email them about this they ignore me no compensate 30 euros and even only a partial refund noty full purchase price. The only answer i got the company already refunded you and we deducted paypal fees and shipping fees. So wrote back but on your website it says i will get full purchase price back no reply no responsibility at giztop dont buy they are just scammers not trust worthy. The good reviews are because customers didn't receive defective broken stuff but when you do they wont take responsibility and you will need to pay out of your own pocket NO Responsibility AT GIZTOP!