Unsatisfied Customer

I am an unsatisfied customer

I am an unsatisfied customer. I placed the order and for some reason the item was sent back as undeliverable and a refund issued. Meanwhile I had been waiting for over two weeks to receive the item. I finally sent an email inquiring whether there was a problem and found out at that time about the non-delivery and refund. The address for delivery was an office building that is open 25 hours/8 days a week, there is no reason that this item should have been undeliverable. We have a whole department devoted to deliveries and mailing services that deal with hundreds of packages a day. Now, because I still need the item, I have to find it from somewhere else as I will not be ordering from you all again.