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Janet Ireland

United Kingdom

1 Reviews
3 Reads
1 Useful

1 review

GOELIA

Refunded but hard work!

I bought a couple of outfits from Goelia.Neither of them fitted so I returned them. I had to email the company to get information about tge return. The return has to be tracked and cost me nearly £10. That was on 5th July. You only get 15 days to return. It’s now the 13th July and I have heard nothing. I messaged them on their site today (13th) and will report them to trading standards if they do not make my refund within the time. Influencers should check these things before teaming with such a company. Buyer be warned! This dispute has been amicably settled between Goelia and myself and the refund paid. But you do have to pay for returns and jump through hoops to get your refund.The process took about three weeks. Perhaps Goelia will make the process easier in the future.

2024-07-13Helpful 1