Excellent customer service
I purchased a Heawea Microgen two years ago. I had tried a friend's first, so I knew it worked. It gets used a lot - I'm pretty active, so I get injured with some regularity and it reduces my recovery time. I've needed to use customer service a couple of times, but the most recent time was a real standout. I simply couldn't get my Microgen to connect to the computer. I had tried a few cables, and had followed every FAQ and guide. Jared at Microgen support consistently helped me to try to get it going again. (Ultimately I tried a 4th cable, which worked, which is what Jared had told me to do). Good customer service is rare these days. I'm so glad I bought the Microgen. I can't recommend the experience highly enough.