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Cynthia SM

Germany

1 Reviews
1 Reads
0 Useful

1 review

GearUP

Beware - they like to scam people

Signed up for a 3-day free trial, but the app created two accounts with the exact same username (and almost identical UID numbers). One showed my trial expired with no option to cancel, so I assumed I was safe. Three days later, the other account was charged almost €50 for a subscription I never used. Customer support is non-existent — only automated replies. On Discord, staff just send the same copy-paste message to push you back into the app (where the only replies are bots). When I pointed this out to others, they muted me for 7 days instead of helping. To make matters worse, you cannot delete your account in-app — you must email them manually, which is against EU consumer protection law. Even worse, I have screenshots of other users who did cancel properly, removed payment details, and still got charged. This is not an accident — it’s a pattern. I’ve escalated my case through PayPal and reported the company for unfair commercial practices and GDPR violations. ⚠️ Warning: Do not trust this company. They exploit users, ignore refunds, and silence complaints.

2025-09-26