Charged twice for 1 ticket; nearly impossible to reach
For no reason, the airline charged me twice for the same ticket (identical amount, but only 1 ticket). The London office leaves you on hold for long periods then disconnects - spent 4+ hrs over 2 days, impossible to reach. Hong Kong Office denies knowledge of double payment. Seemed stressed/busy, not keen to discuss/look into. Also could not reach them today, after further long period on hold. Now raising a dispute with my bank. A huge amount of time/paperwork and unsure I'll ever get the extra payment refunded. I will try really hard to find any alternative, to choosing this airline in the future. I travel a lot. This is the worst airline experience I've ever had.