Extremely Frustrating and Inefficient After-Sales Process
I am deeply disappointed with Seeed Studio's after-sales service. I purchased their HA ZBT-1 device in September, which turned out to be defective. While I appreciated their announcement of a replacement program, the actual process has been nothing short of a nightmare. After following all their instructions—submitting a ticket, providing the order number, and sending photos of the defective product—I was repeatedly asked to fill out the ticket again and again. Despite weeks of back-and-forth emails, they claim they cannot locate my information even though I’ve provided everything multiple times. What’s most frustrating is that the responses from their support team feel robotic and lack accountability. There’s no sense of urgency or ownership, and I keep getting the runaround with no resolution in sight. At this point, it feels like they are intentionally avoiding replacing the defective product. I would strongly caution anyone considering a purchase from this company to be aware of their poor customer service and unreliable after-sales support.