Good customer service
I went to JJ's House in London on two occasions and saw a dress that I loved, I then went online and stupidly ordered the wrong dress. But when comparing both dresses, it was easy to make that mistake as both dresses were almost identical. I have now learnt that you must have the correct number which is like 6 digits. I paid £192 for the dress but it was nothing like the photo. I am very disappointed with the quality of the dress but I am more disappointed in myself that I made such a silly mistake. I contacted JJ's House and they were eager to make it right for me, they offered me two options to accept a partial refund or to accept 10% off the dress that I was supposed to order. I took the partial refund. As for if I would re-order from them? I am not sure, as I am left with a dress that I am not happy with and I will probably be giving it to charity, but I am also wondering if I should give them another chance to see if I would be happy with the dress that I was supposed to order, but the question is "Am I willing to take that risk?" as I must not forget that I am out of pocket by £96 from the partial refund that was offered. Perhaps I would keep checking their site to see if they have any sale and then make a final decision.