Awful product and customer service regarding returns
I wish I had read these reviews before making the mistake of ordering from Metisu. I ordered two dresses. When I received them, neither of them fit properly. One was way too small and the other one was way too big (both were size small). The dresses also were made from very poor quality materials. I immediately tried to contact the company through their facebook chat option on the website, but no one returned my message. I then emailed the customer service and was told I needed to complete the return form they attached and then ship them back to CHINA and pay for the return shipping myself. I proceeded to take them to the post office and was told the price of shipping would cost more than half of what I paid for the dresses. After that I contacted Metisu again and explained that I have never experienced anything like this before and again asked if there was any way they could cover the return shipping. At that point they offered to take $5 off my order and give me 10% off future orders. I explained that I would never be shopping with them again and that I would appreciate it if they could just cover the return shipping. They replied that they would not do that and I could send them back using the cheapest shipping method I wanted. Well the cheapest method is still more than half the cost of the dresses. At this point, I have requested the $5 credit and I will never order from this company again and I will let others know that they too should not order from this company!