⭐ 1-Star Review
⭐ 1-Star Review – Horrible Customer Service on WhatsApp If you’re considering using Panda Remit, think twice. Their WhatsApp customer service is absolutely terrible. The attitude, the rudeness, and the complete lack of basic comprehension is shocking for a financial service that handles people’s money. My Issue : I made a simple mistake — entered the wrong transfer amount — and immediately reached out to Panda Remit to cancel the transaction. Since their US customer service chat is always busy, I had no choice but to contact them on WhatsApp. I only needed one thing: confirmation that the transfer would be marked for refund once the funds were received, so it wouldn’t get paid out to the beneficiary by accident. Their Response : Instead of helping, the rep (no name given) responded rudely and completely misunderstood my question. They kept repeating the generic statement that “We can only refund after the funds are received,” which I already knew. The rep copy pasted the message about 25 times. What I was asking was whether the transfer could be flagged for refund, not processed as a normal payout. I didn’t get a proper answer for over 48 hours. Instead, I got unprofessional responses like: “We haven’t even received your fund. How can we mark it as a refund?” “Make some sense.” “Why are you asking us why YOUR ACH is not debited?” — which I never asked in the first place. The tone was condescending, impatient, and downright disrespectful. No customer — especially one trying to fix an honest mistake — deserves to be spoken to like that. I have emailed the screenshots of their WhatsApp responses to their company. I wish there was an option to upload it here. Bottom line: Their WhatsApp support has zero professionalism and even less customer service skill. If you want a company that treats your questions seriously (and doesn’t talk down to you), this is NOT it.