Situation live and updating....
Shocking / nonexistent after sales in the UK. Purchased a faulty drone and can't get hold of anyone by chat/email/phone for over 2 days! Updated:further to the below reply, I eventually managed to talk to someone on live chat and they have agreed to sort a replacement drone. I will update this thread..... Update (11 June 2021): Finally hear something. They now want to charge me £480 for 'accident damage'. This feels like one big scam.