Horrible experience
I placed an order for rakhi, which was delayed. Contacted customer care who told its just delayed. Then I got information that order has issues so cannot be completed. I asked for replacement with another set of rakhi and gifts, that was declined. They were giving me money back in IGP wallet valid for 90 days. To put things worse, they told me I will have to create new order and upon my persistence they said they will refund money for old order that was now cancelled by them. 3 days later the old order has started to be tracked and delivered whilst new order was showing as cancelled. I enquired over 7 days via WhatsApp kept repeated my query, no resolution. Meanwhile they also suddenly decided to deliver second order too. When I asked them I have spent double the money when I needed order only one order, they told me sorry for inconvenience but they will not refund anything despite their commitments. I sent them proof (screenshot ) of original commitment. Not only the service is poor but customer service is pathetic. Warning do not use