Bait and switch, no delivery
Update since the retailer replied to my comment. Below is the first 3 paragraphs of their reply, which was written by a person whose job is to reply to negative reviews all over the internet and the other 5 paragraphs is their canned reply. First, their person replying to these needs to have the ability to comprehend what they read, their first paragraph states I said i was number 2 on the list, which is a lie. I stated I was on 2 lists, because I put in 2 orders. Let me clarify, I put in 2 orders 6 months ago and I was under the first 1000 people per the first round of "orders placed vs expected shipments" of course they won't tell you what number in line you are, because that would require them to be transparent. Second, they attack my statement of not trusting them but they fail to read the next 9 words where I state, "ill wait and see if I get my items." But now they are threatening to cancel my order, because I'm holding them accountable publicly. Again, I'm waiting to see if they ship, per the original agreement and contract we entered in. Their last "personal" statement is also rife with fallacies. They state they don't inflate the price while stating they do, but only with customer approval. Well I ordered these 2 cards for a certain price, hopefully they send them for the price we originally agreed upon. Perhaps they shouldn't have taken a pre-order for a product with a certain price without being able to deliver said product for said price. My original comments and reviews stand, classic bait and switch. However with this public attack I will now write the BBB for them as well as file a complaint with their consumer protection agency. Mahalo for employing someone in Public relations who actually made this comment worse. Lastly, I don't think this is a real business, the listed address on all public records for the state of Connecticut shows this business at a residential property in Connecticut which is easy to look up on Google. So it's extremely fishy that they have no commercial address and just someone's home. *************Their reply *************** "Your statement about selling to "old time customers and friends" is nonsense. Nobody is allowed to jump the line. And, you are not "#2 on the list" -- no idea where you got that information, but it's wrong. Next, you state that you wouldn't trust us, but you -still- have your order in place. We're unclear on why you haven't cancelled, if you don't trust us and are so dissatisfied. We'll be happy to cancel you order for you if you wish to purchase elsewhere. And, we never change our markup or artificially inflate an item's price. Price increases are based solely on cost increases. We will never charge a customer more than the amount they initially agreed to, without their permission. Conversely, we will always apply a decrease in pricing automatically, without asking." *************My original comment made in April *************** Ordered 2 graphics cards in December and was told a 3 week wait, here we are 5 months later and nothing. Emailed them a couple of times and they said they have no control and I should cancel if I don't want to wait. I've received dozens of Emails pushing the date back weeks each time. They also upped the price. Classic bait and switch, they probably only sell to their old time customers or friends because i was on 2 of the lists before they got over a couple of hundred people and I don't have one, yet there are thousands of people who are raising them good because they "got their purchase" Wouldn't trust them, ill wait and see if I get my items.